In many cases, issues with your email client can be resolved by simply removing your account from your email client and then adding it back. This article provides some guidance on how to remove your account from some common email clients. Please see our Email How-To article for adding your account back to your email client after removing it.
Legacy email clients
Note: To prepare for changes being made by Microsoft to authentication, LSUS will no longer support legacy authentication (aka basic authentication) for access to LSUS email accounts beginning 09/01/2022. For additional information, please see the following article from Microsoft on this: Deprecation of Basic authentication in Exchange Online | Microsoft Docs
What does this mean for me?
If your account was added to an email client using legacy authentication, then on 09/01/2022, your email client will no longer be able to access your mailbox. To resolve this, you simply need to remove your account from your email client, and add it back. Note that this requires that the email client you are using supports Modern Authentication (OAuth 2.0 token-based authorization). The email clients/configurations below are known to not support modern authentication:
- Microsoft Outlook 2016 and older
- iOS Mail when configured with the Manual Configuration option
- macOS when configured with the Manual Configuration option
- Android Mail when configured with the Manual Configuration option
Note: Removing your account from your personal device will not lead to any data loss as your mailbox is hosted in the cloud.
How to remove your account from a computer or mobile device
Please find the guide below that is relevant to you:
Microsoft Outlook 2016, 2013, 2010 and older no longer have the support necessary to access your accounts safely and securely. In order to access your email after 09/01/2022, you will need to switch to using an email client that can support Modern Authentication (OAuth 2.0 token-based authorization), or simply use the Outlook Web Interface at https://outlook.office365.com