When access LSUS services like email, Moodle, or Microsoft 365, you may be directed to a different Microsoft 365 account that you or an, organization you are part of, own instead of your LSUS account. If you have previously logged into an Microsoft 365 account for a different organization, it is possible that your session with that account is being kept active by your web browser.

If you find yourself in this situation their are two possible solutions:

Option A:

Log out of your other Email/Microsoft 365 account and then try to log into your LSUS Email/Microsoft 365 account again.

Option B:

Open a private browser session and then log into your LSUS Email/Microsoft 365 account again from within this private session. To open a private browser session perform the following for whichever browser you use:

Internet Explorer / Edge: Simultaneously press the Ctrl, Shift, and P keys (Ctrl+Shift+P).

Mozilla Firefox: Simultaneously press the Ctrl, Shift, and P keys (Ctrl+Shift+P).

Google Chrome: Simultaneously press the Ctrl, Shift, and N keys (Ctrl+Shift+N).

Safari: Simultaneously pressing Control, Option, and the P keys (Control+Option+P).

If you are still having trouble logging in, please submit a ticket on the LSUS IT Helpdesk or call us at 318-797-5221.