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Open Additional Mailboxes via Microsoft Outlook

Open Additional Mailboxes via Microsoft Outlook

Outlook can be used to access mailboxes other than your primary mailbox provided you have been granted the appropriate permission to do so.

Note: By default, Outlook will attempt to open all mailboxes your account has been given permission to access. If after restarting Outlook, you do not see your additional mailbox appear automatically, you can follow the steps below to open the mailbox manually.

To add an additional mailbox to Outlook, please follow the steps below:

  1. Click the "File" tab at the top-left of Outlook.
  2. Click the "Account Settings" drop-down and then click the "Account Settings" option.
  3. Ensure your primary mailbox is selected under the "Email" tab and click "Change..."

  4. Click "More Settings..." at the bottom-right.

  5. Click the "Advanced" tab.

  6. Click "Add..." next to "Open these additional mailboxes:"

  7. Enter the email address or username of the mailbox you wish to add to Outlook and click "OK."

  8. Click "Apply" then "OK" then "Next >" then "Finish" then "Close" to close any open windows and complete the process.

You should now see the mailbox you added in Outlook beneath your primary mailbox.

If you have any questions or need assistance please submit a ticket or call our helpdesk at 318-797-5221.

See Also: Open Alternative Mailboxes via the Outlook Web Interface