Monday - Friday | 8am-4:30pm
Sign up
  1. LSUS ITS Helpdesk
  2. Solution home
  3. General
  4. FAQ
Open navigation

Why Can't I See Files On Campus Drives Web Portal?

Modified on: Tue, Nov 18, 2025 1:20 PM

When logging into Campus Drives Web Portal, some users find that they are unable to see files listed under the folders they have access to.


This issue has been found to be caused by a conflict between Google Chrome's password autofill feature and the filter on Campus Drives Web Portal.


To resolve this issue, perform the following steps:


  1. Click "Filter" at the top of the page:
    Screen shot of Campus Drives Web Portal highlighting the location of the "Filter" option on the top of the page.

  2. Click "Remove Filter"
    Screen shot of the Campus Drives Web Portal highlighting the location of the "Remove Filter" button in the filtering options.

If this issue persists please submit a ticket on the LSUS ITS Helpdesk.

Was this answer helpful? Yes No

Sorry we couldn't be helpful. Help us improve this article with your feedback.